What information does Ten-Zero collect and how?
When you purchase something from our website, as part of the buying and selling process, Ten-Zero collects the personal information you give us such as your name, address and email address.
In addition, when you browse our website, Ten-Zero may automatically collect your computer’s Internal protocol (IP) address.
Ten-Zero may also use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
For what purpose is Ten-Zero collecting my personal information?
Ten-Zero collects non-personal and personal information for the following purposes:
to provide and operate our services;
to provide our users with ongoing customer assistance and technical support, including dealing with any complaints;
to bill you and to collect money that you owe us, including authorising and processing credit card transactions;
to create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our services;
to protect and/or enforce our legal rights and interests, including defending a claim; and
to comply with any applicable laws and regulations.
How does Ten-Zero store its site visitors’ personal information?
Ten-Zero is hosted on the Wix.com platform.Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by Ten-Zero adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Who does Ten-Zero disclose my personal information to?
Ten-Zero may disclose your personal information to:
any business that supports our services and products, including any person that hosts or maintains underlying IT system or data centre that we use to provide the website or other services or products;
a credit reference agency for the purpose of credit checking you;
other third parties (for anonymised statistical information);
a person or entity who can require us by law to supply your personal information (e.g. a law enforcement or regulatory authority); and
any other persons authorised by you.
*A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand.
How does Ten-Zero communicate with its site visitors?
Ten-Zero may contact you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to answer any queries you may have more generally, or as otherwise necessary to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
Ten-Zero takes reasonable steps to maintain secure Internet connections. If you provide us with personal information over the Internet, the provision of that information is at your own risk.
Ten-Zero may also collect log files, which record website activity and gather statistics about web users' browsing habits. These entries are generated anonymously and help Ten-Zero determine (among other things) how many and how often users have visited the site, which pages they've visited, and other similar data.
We may use cookie and log file data for our internal marketing and demographic studies so we can constantly improve the online services we provide you.
Access to your personal information
You may request access to personal information we hold about you. We will provide this to you except in the limited circumstances in which we are permitted not to.
You may request that we correct personal information we hold about you that is inaccurate or out-of-date. If you request that we delete your personal information, we will take all reasonable steps to do so unless we need to keep it for legal, auditing or internal business purposes. If you would like to access your personal information, please contact us using the contact details below.
Questions and complaints
Should you have any concerns about how your personal information has been handled by us, please let us know immediately by using the contact details below. We take your privacy seriously and we will respond to your complaint as soon as possible.
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